Thanks for the replies! It is interesting that there seem to be no in between opinions on 10 Micron mounts. I have heard great things and I have heard nightmare stories and very little in between. Maybe that is because the 10 Microns are pretty much totally dependent on their models so tend to either work great or not at all. They do not seem to work “Just OK”.
One thing I have learned from over 20 years of imaging with pretty much every US brand of mount, scope, and camera is that no brand is perfect and astronomy equipment manufacturers are often less than willing to admit the fact. Too often they blame the user and this is even true when they ought to know better in the case of experienced users with high end equipment. Some of the feedback I have gotten says 10 Micron is no different in this respect. Astronomy equipment makers are an odd bunch, really.
Perhaps that is nothing new and to be expected. In many occupations, one mostly deals with clients that do not know much. That probably tends to make the default position “must be user error”. I just wish customer support would spend a bit of time figuring out who they are talking to before they assume that the user is automatically wrong.
I am retired from health care and tried to do that with each patient. The background of the individual patient makes a big difference in communication depending on their knowledge of science, medicine and biology. I do wish that astronomy manufacturers would do the same.