Email notification setup


#1

Is anyone around the Ottawa area using email notifications with SG Pro? I use Rogers, and just can’t seem to get a successful test email sent. I just got off the phone with their tech support, and all my settings appear to be fine, but no luck sending a test email. Anyone in my area using Rogers for this?

Dean


#2

Can you post all non private information you are using? Smtp server, Port, ssl etc


#3

Hi Ken,
Here ya go…
SMTP user: headdown@rogers.com
SMTP server: smtp.broadband.rogers.com
SMTP port:465
Use SSL is checked.
My mail account password is the only piece of info missing from this list.

Dean


#4

Well… that all looks good. The Rogers support page indicates that you should use a full “Yahoo! account address” to login with. I am assuming that a rogers.com address is equivalent, but I am not sure.

Can you send a screenshot of your email setup window? Does the failure message say anything specific or just a generic failed? If not, you can search the log file for “Error sending test email” and you should find more detail there.

Alternatively, you could create a gmail account just for use with SGPro I guess. Maybe some other Rogers users have experience with this ISP.


#5

Hi Ken,
Here is a iPhone pic of the email setup window and the failure email message. (easier than taking a screenshot). And yes a Yahoo account is the same as Rogers. They are affiliated.

And the only thing I have found in the log is an “error loading gns endpoint settings.” I see nothing related to the attempt to send an email, which I guess makes sense if it has no settings as to where to send it. I don’t know why it hasn’t loaded the endpoint settings. BTW, I do have the iPhone gns app communicating with the laptop using gns. I had downloaded gns, not knowing it was already in SG Pro, and went through their instructions to test the communications. I have since deleted the independent version on the advice of Jaime at GNS, and will use the version in SG Pro.

Dean


#6

Can you please attempt to send the test email again and then send the logs?


#7

Here ya go Ken.

sg_logfile_20150320041511.txt (15.1 KB) sg_logfile_20150320020911.txt (15.9 KB)

Dean


#8

Hi Ken,
I just got an email from Jaime at GNS who told me that if I uninstall the GNS that I had downloaded, it may also uninstall the version in SG Pro. Unfortunately, I have already done this. Maybe that explains a few things…like no info in the log file about the test email attempts. Is there a way for me to reinstall SG Pro without losing all my settings and profiles?

Dean


#9

SGPro does not remove profiles, but you will lose your settings (module placement, etc…)

That said, I cannot see how one would affect the other.


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