Hello and welcome to SGP,
Please see this post on how to ask for help: How to ask for help
Your log files will be helpful in determining what’s going on.
Many people here are using a G11 without problems (myself included). I suspect that you do not have things configured correctly in the Gemini system. You need to use the Gemini ascom interface, or if using Gemini2 you can use the web interface, to configure the park position.