How to ask for help


#1

Hi folks,

In order to expedite your requests for help, we politely ask that, before posting, you take a look through the help file to see if it answers your question. One is installed with every copy of SGPro and has search functionality. Finally take a look through the forum (using forum search) to see if others have experienced a similar problem.

If you still can’t figure out how to resolve your issue, by all means, ask for help. Here’s how:

As a general rule, when requesting help:

  • Create a new topic and file it under the category that best describes your issue. If you are having plate solve issues, use the “Plate Solve” category… if your category does not exist use the generic “Sequence Generator” category
  • In your post, include:
    • The general time of the incident… even giving us a range of an hour or so can save lots of time. Something like, “between 21:00 and 22:00” would be great.
    • A link to a log file showing the incident (failure). Help->Open Log File (for the current run). For a previous run, Help->Open Log Folder (SGPro saves logs for 2 weeks). This forum does not allow for attachment of large files so you will be responsible for hosting your own files (www.dropbox.com is a great free service to take advantage of for this task). Please do not attempt to send snippets or portions of the log file! The only exception to this is if a message repeats itself hundreds or thousands of times… you can remove that part and make a note…
  • The SGF (sequence) file you were using when the incident occurred (if applicable)
  • If you are experiencing problems with auto focus, we will likely need “Auto Focus Packs” uploaded to somewhere like Dropbox to help. You can enable AFPacks here: http://www.mainsequencesoftware.com/Content/SGPHelp/AutoFocus.html
  • If you are having issues with plate solving, please be sure to include a link to an image that you are having trouble with (for SGPro camera plate solve images, you can right click the image and save it to disk).
  • A detailed description of the problem you are having (please try to identify the time of the incident). A detailed description, means providing a series of steps that fail for you.

Example:

  1. Open the sequence (the sgf you provided)
  2. Click on target settings for the “M42” target
  3. On the plate solve tools, open the file names"my.fits"
  4. Click “Solve” and notice how it fails

Note: PLEASE DO NOT CUT AND PASTE YOUR LOGS INTO YOUR MESSAGE!

This may seem like a lot to ask for, but I can almost guarantee you it will take less time than 20 questions over the forum.


PinPoint / Astrometry.net now failing
SGP hangs after guider settle
Meridian Flip not possible without Platesolving & PHD?
ASCOM and other issues
Constant failed plate solves with Pinpoint
Canon Error Plate Solving
Sequence fails to start
SGP 2.5.0.19 - Exposures not starting
PHD2 Profiles failure with 2.4.3.7
Unable To Run SX Filter Wheel Full 7 Positions
PHD2 settling issues, Observatory slaving magically gets unchecked and few propositions
Slew and centering
Sequence ended report but sequence has notbstarted
Sgp wont plate solve
Filter Wheel Problem SBIG
I'm having a time getting a sequence to run
Plate Solve Fails in Mosaic Wizard
Framing Issue with 2.6.0.14
Cooling Error ASI 071
Plate Solve 2 - Run Time error '6': Overflow
Plate solve fail no reference image
EQMod and SGP and Hello!
API for DSLR's
SGpro + PHD2
SGP says meridian flip failed, but it didn't
Blind solve fail
The Telescope is not capable of performing a meridian flip
The Flip option not running
Canon XSI ISO not saved in FITS header
Check the Real-Time number of the HFR Stars
Plate solving issue that likely needs a message to assist users
Moravian Xternal FW...filter change..during exposure
Error message 'Scope does not support meridian flip
Lost HFR with autofocus version 2.4
DSLR/mount conflict?
Autofocus problem
Canon 700d Exposure Issue
Problem with Nikon d7100
Auto center
Guiding problems after update
Meridian flip & Recovery Mode
Trouble reading temperature from Optec TCF-s3i
TEC control
SG seems to be applying darks
SGP and LX200 Protocol and errors during connecting
SG pro occational crash
Plate Solving Error
SGP supports Moravian, MicroTouch, CGE, Lodestar, FWHM?
Can't connect with Nikon D4 or D3S cameras
Meridian Flip issue: "Time to pier flip: NA"
Feather touch motorfocus lags SGP extremely
Difficulty connecting mount to SGP and PHD2?
I't must be something simple
Centre here won't solve, but solve and sync and blind sync do?
Lost HFR with autofocus version 2.4
Cannot get Rotation Assistant during Center on Target
G11 stops tracking rather than park
New Guy question about Plate Solving
Program Crashing when PHD starts to capture
Autofocus delay and equipment shut-down
New User and Freeze Ups
Cannot load frame & focus application
PHD2 receives error downloading after SGP stops and tries to start PHD2
Auto Focus not starting since Beta 2.4.2.6
Auto focus on resume checkbox
Autocenter failing
Plate solve image scale
Sequence stops every few frames
PlateSolve2 incorrect initialization
Assistance with centering object from previous night's session
Center Here & Astrometry.net (can't get it to work)
Dome slews in opposite direction while plate solving
PHD confusion
Starting event of multiple targets
HEQ5 Pro Connection Issues
Great V-curve, but out-of-focus image
PHD Guiding is Restarted and Fails immediately after Step 4 Validation in Center on Scope Reference
Problem with centreing
How do you use plate solve to center your object?
Autoguider Settles takes inordinate amount of time
Elbrus settings and FITS headers
New to SGP - Help with Plate solving and Application freezing if solving fails
Which HFR reading is graphed in autofocus?
No flip when enabled
Error on Centering has grown significantly
Good Night System Question
Meridian flip early morning even if meridian is far away
Mount slews randomly after plate solve
Blueastro Stick Station, TEMPerHUM and stuff like this
Help with Trying to solve my Meridian Flip Issue
Plate Solve/Centering from mosaic Wizard
Meridian Flip Issue
MY SGP is down
2.4.3.21 - Plate Solve Slowed Down or Hanging
Plate solve with SGP
Trouble connecting to SX USB Filter Wheel
Manual rotator and Frame Wizard
Stuck at "resuming the auto guider"
Mosaic Wizard Problem
MoonLite Focuser stopped working correctly after restarting computer
Having issues setting my camera up with sequence stacker
"Error attempting to capture image"
Mosaic centering will fail after meridian flip
Mosaic centering will fail after meridian flip
SGP stops working when using Mosaic feature
SGP won't save my new profiles
Resume issue after paused sequence
Telescope Module Not Active
SGP + AP Mach 1 repeatable issue
Canon problems with beta
Autofocus and Filter Changes SBIG CFW8
Problem with Platesolve2
Plate solve on image centre does not correctly wait for frame download if camera not at temperature
"Center here" is OK in DEC; Flipped for RA
PHD2 Guiding order of events?
Beta 14 and QSI filter wheel possible issue
First real session with SGP (pre-register)
New User First Sequence
SGP Sequence Crashes When on Sequence Creating Flats
Auto guider failed to recalibrate (Auto centre)
ST7 parallel and SGP?
PHD2 freezes after autofocus routine
SGP freezing at the end of the night's sequence
GlobalExceptionHandler
Flip Flat does not connect
Center on plate solve/goto fail at start of sequence into recovery
Image not downloaded in allotted time:Moravian G3 16200 camera:
SGP tries to flip before sequence
SGP GUI oddities
Cant connect QSI camera
Bug report: Auto focus is capturing frames while focuser is moving
Images not autosaving
Beta 3 timed sequence start not happening and focus issues
2.5.1 Plate solve works, but SGP doesn't get coordinates
Error on Centering has grown significantly
Does not react
Dec error increases when plate solving
Connecting QSI wsg camera without guider
Random slew after plate solve
Camera cooling issue Running sgp 2.5.1.17
Phd2 and Sgpro
Problems with focus control
ANSVR Sometimes Stuck on Validation Frame
Plate solving problem
SGP incorrectly ending sequence because 'Unsafe' when it is actually 'Safe'
Problems using pier flip option of SGP with 10Micron Mount
Manual Rotator not always working
Autofocus ran with wrong filter
Failed to connect mount Avalon Linear
Problems with local astrometry.net installation & plateSolve 2.29
Odd dithering behavior - preventing imaging
Camera Timeout and Object reference not set issue
Strange error in Auto Center in 2.5.2.1
Hung up on download
Qhy9 with QHYCFW2-M crash with SGP
Cant connect SGP to PHD2
Issue with Nightscape 8300
Flatman panel
Does not react
Fail to plate solve after meridian flip
Meridian Flip problem
Help getting SGP to slave/sync with a Foster Systems AstroMC dome
Mosiac rotation angle issue
Can't run an "Event"
Something wrong with DSLR RAW exposures
Downloading.... ASI1600 and SGP
AutoFocus with 11" Celestron RASA w/ Atik One 9
Paramount nudge function and centering not working
QHY10 Control TEC - Imagen vertical
Run complete
Help for a Newbie! SGP suddenly refusing to initiate image capture- no Error Message
SGP Beta v2.6.0.1 / 2 Center & Rotate bug
.17 often crashes when saving default profile
Canon1000da connection problems
Canon 6D and fits
Bug report
ASI1600MM-Cool Problems: Error writing file and Slow Download speeds
Will Sequence run without telescope connection
SGP: 2.6.0.17 - Autofocus with Catadiaptric and Crayford focuser question
Connection puzzle
Download Hangs
"Center here" seems disfunctional in v. 2.3.13.2473
SBIG STL-11000M Camera & FW8-STL Filter Wheel Connection
SGP temp compansation focuser and more
Just can't do the Meridian Flip!
Little quirk with Environmental device build 2.5.0.1
First download
Can't Sync a SkyWatcher EQ6 (Same as Orion Atlas) Mount
NewbieProblem?
Date Fit Failure
A few issues
First Night problems
Where am i going wrong
First Night problems
Focuser disconnects
Functions not supported
Trouble with Centering
Possible centering issue
Run-time error 76
CenterHere is failing
Delayed Sequence Start/Resume Triggers Immediate Plate Solve
Problem with browsing directory function
Mount Parked or Not Tracking
Recovering from errors
Sequence aborts during mosaic and other issues
User Action Required Warning
No longer centering, window pops up then disappears
ASI1600 Fail to save image!
SGP issues with connecting telescope and target status
SG Pro Sequencer won't complete tasks or transfer frames
QHY9 and Cooling
Erased with +10 characters
Meridian Flip Failed at first step
Dome Setup with SGP
Frame and Focus
Things aint moving
Error capturing during frame and focus!
Meade LX200 not working with plate solving
Exposure times in a sequence rounding?
AutoFocus Settings Tab
RoR control at end of sequence
Crashes OOM
Problem notification/end Sequence whith disconnect mount
Help with SGPro
Exposue Time jumps from hundreds to thousands of seconds
Two possible bugs
Autoguide after flip
SGP v2.6.1.106 did not start sequence running
Cant get 2nd session to start for doing 2 cameras
I often see this error - help!? DragDrop registration
Sequence ended after 10 frames
No Sequence Execution
Recovery, Auto-Center Do-Loop
Pause Causes End of Sequence
Telescope is parked, or not tracking warning
Aborting Autofocus Bug
SGP incorrectly ending sequence because 'Unsafe' when it is actually 'Safe'
Plate solving stuck
SLAVING - stops/sleeps with new dome firmware
SLAVING - stops/sleeps with new dome firmware
Error Capturing Frame and Focus in Simulation
SGP Hangs/Freezes
Asi 174MM cooled ,LXD55 / Autostar497/8 in astrograph haven't ran a sequence yet
D7100 crahses sgp
D7100 crahses sgp
SGP Freeze on Image Download
Cannot connect Vixen SXD to SGP Pro

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