License reverted back to Trial 45 Days


#1

License has reverted to a Trial, when I try and register, License not found. Please advise.


#2

Have you logged on to the registration web page? Did you register the new SGP version there first?


#3

tried that - it was all working, been working for months no problem. Just suddenly changed.

I can log in and see my licenses but if I try and register the machine again, it says “no license found”


#4

If you delete the license on the web page and then re-register from SGP - does that work?


#5

No, Ive deleted all my licenses off the website but if I try to license from the software I get “License Not Found”


#6

This sounds like a message from the website. Just to confirm you’re attempting to register SGP by opening up SGP, going to Help>>Register This Machine and entering your email and password? Same Email and Password you use to get into the license management area?

Thanks,
Jared


#7

I’m doing exactly that Jared.

I’ve changed my password as well so I know my login is correct.

The website, when I log in, says I have 3 licenses.

If I try to log in via software to “Register this machine” I get a “License not found”.

Mark


#8

Any update please Jared?


#9

I was seeing the same thing after I went to update the latest 2.X version. The link on the Downloads page at the top is actually Version 3, which would require another license. I blindly clicked on that link thinking it was 2.x. I had to uninstall the accidental Version 3 and then download the 2.6 version and install that.


#10

I think youre right Barry - however the upgrade popped up when I started SGPro and I automatically clicked it not realising it upgraded me to V3.

Id have thought V3 upgrade would have been free for people who have already paid a subscription fee.


#11

We do not offer a subscription. You’re purchasing a specific version of SGP that never expires.

I’ll make the wording more clear in the case that someone has a 2.0 license and is attempting to register 3.0 without a 3.0 license.

Thanks,
Jared


www.mainsequencesoftware.com