Also not a hostile response, but this is not relevant to our product.
My response was not intended to educate you as to why XP is not supported. I realize that we are more accessible than most software companies, but this does not mean we owe our users explanations for every decision we make. On the other hand, we are not trying to hide anything either. We have limited time for support and the “quick” answer is not intended to blow you off, just focus our time on other issues or features. If you’d like to know, the reason we don’t support Windows XP is because SGPro code is compiled into an intermediary language and then becomes dependent on the .NET 4.0 CLR for execution. The reliable functionality of the CLR on Windows XP is unknown (Microsoft no longer tests CLR updates against XP). Because of this, we cannot support XP. The behavior is unknown, but will likely manifest itself as odd things like disappearing windows, odd sizing or other unexplained issues. Reporting an issue with XP will always yield the same initial response from us. Then, if other users pile on to it, it moves out of the realm of an “XP only issue” and gets prioritized.
That’s fair. But you still need to understand if we fix an issue that affects you in a positive way it is only because it overlaps with a report from a user with a supported OS.
All said and done, we have not done much testing with the Help window open and, when time allows, we will take a look (meaning it’s noted and on the list for triage).