About the SGPro Support category

Hi folks,

Please help us keep support requests organized so we don’t drop them.

  • Support requests go in here: #sequence-generator:sgpro-support Please try to create them in there. We will try to help move them in there also.
  • We spend a lot of time asking for more data. If you create a topic in here, we provide a template to help guide the support request.

There is a new option in the Help menu. The “Report a Problem” item will open up a new ticket for you, provide required information and a template. It is here:

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Then pick the log files that show the issue you are reporting:

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When you are done selecting logs, SGPro will zip them up and post them to the SGPro log repository. Lastly, your browser will open and start the support request for you. You will see that the draft already has a link to the log files… please don’t delete this or the information below it.

Add a title and your description and you’re done!

If the machine with the logs does not have an internet connection, you can still use this option to find and package logs to send to us.

Notes

1 Like
Mount fails to center during plate solve
Problem with Auto Meridian Flip with EQ6Rpro
Sesto senso focuser
Losmandy G11 Meridian flip not working
SGP will not open at all
SGP & Losmandy G11 Maridian Flip Fail
Autofocus issue - Go to 0 position
Auto focus failed
Camera Gain in a Sequence
Sesto Senso 2 focuser does not show position i SGP and can not be moved
Return Features from 2019 versions
Nightcrawler rotator not finding target
Plate solving for an hour? WTF
PlateSolve2 Message
Long time taken after slew to the target, and before plate solving
Platesolving and centering working but now can't slew
PHD2 Won't start guiding when already open
Plate Solve Aborts After "Solve and Sync"
My camera is qhy16200, I can't download photos after changing the target
Pegasus Flat Master
Temperature compensation stopped working
Probably a bug? Park not supported with rotate through events
Problem Focuser
Scheduled start/end says 'yesterday' instead of 'today'
Bug with Canon DSLR
SGP .446 plate solve download failure +
Run auto focus causes Object reference not set to an instance of an object
? Target Altitude Lock Not Working in 3.1.0.435?
Celestron Focuser no longer working
Losing Sequence Progress
Frame not downloading until sequence loaded in background
After meridian flip
SGP, SkyX, and NexDome Integration
Error Msg - Negative Index
Uninstall sgpro and reinstall
Guide Star Lost, but SGP but SGP did not end the sequence automatically
Lost files/subs
Temperature sensor for auto focus
Multiple Issues with 3.1 Version
Moravian 16200 does not cool down 3.1.0.428
Autofocus kicks in for the same filter in a sequence
Altair Hyprcam 183c won't save to disk
Unable To Connect my Nikon D850 to SGP 3.1.0.426
SGP aborts sequence
SGP Disappeared during running seq
Sequence Data / File Naming Focus position is -500
Problem Using SGP 3.1.0.410 with APPM (Astro-Physics)
QHY 174 Camera Newbe
Error connecting to SBIG SFT8300C
SGP 3.1.0.403 auto focus runs before plate solve
Plate solve 2
SGP 3.1.0.403 auto focus runs before plate solve
Capturing flats issue
No image downloaded
Maybe a Silly Question?
Autofocus fails -- too many range shifts