Frame and Mosaic Wizard - security protocol error


#1

Hello @Ken and @Jared
I’m getting an error message when using the FMW - ‘error fetching image. The requested security protocol is not supported.’
I know you put a fix/patch out for this but neither version 2.6.1.108 (currently installed) nor 2.6.1.114 solve the problem for me. I’m using Windows 7.
I have an issue with dropbox being full so can’t upload a link to the log, so very sorry to paste an extract. Am I missing something or is there something I can do? Thank you

[10/08/18 16:34:28.926][DEBUG] [Cleaner Thread] Running cleanup…
[10/08/18 16:34:28.926][DEBUG] [Cleaner Thread] Cleaning 0 files in directory C:\Users\Kit\AppData\Local\SequenceGenerator\Temp…
[10/08/18 16:34:28.926][DEBUG] [Cleaner Thread] Cleaning multi camera registration file…
[10/08/18 16:34:28.926][DEBUG] [Cleaner Thread] Cleaning finished…
[10/08/18 16:34:28.929][DEBUG] [Main Thread] UI layout found, loading layout at C:\Users\Kit\AppData\Local\SequenceGenerator\sg_ui_config.xml
[10/08/18 16:34:44.810][DEBUG] [Main Thread] Error loading cache! Could not find a part of the path ‘C:\Users\Kit\AppData\Local\SequenceGenerator\MosaicCache’.
[10/08/18 16:34:50.637][DEBUG] [DSS Fetch Thread] Object name Bubble nebula resolved by SIMBAD - (simbad.cfa.harvard.edu)…
[10/08/18 16:34:50.646][DEBUG] [DSS Fetch Thread] Error fetching canvas image! The requested security protocol is not supported.
[10/08/18 16:34:50.646][DEBUG] [DSS Fetch Thread] Error fetching canvas image! The requested security protocol is not supported.
[10/08/18 16:34:50.648][DEBUG] [DSS Fetch Thread] Error fetching canvas image! The requested security protocol is not supported.
[10/08/18 16:34:50.648][DEBUG] [DSS Fetch Thread] – FOV took 0.01s…


#2

I know this isn’t a priority and that v2 isn’t officially supported, but any response on this would be really appreciated. Without the fmw the software really loses most of its functionality for me !
Thanks in hope of some help :grinning:


#3

I would try clearing the image cache (where you specify the object select “Clear the Cache” from the drop down) and installing 2.6.1.114.

The “word on the street” is that 2.6.1.114 is generally working well in this area and I can’t seem to duplicate the issue.

Thanks,
Jared


#4

Thanks Jared. I’ve had a go at that and the only drop down available says ‘Error loading cache!’ - there isn’t a clear the cache option…


#5

Maybe try uninstalling, clearing out the app data (found here %LocalAppData%\SequenceGenerator\) and reinstalling. You’ll want to backup your profiles before deleting the data in that folder.

Thanks,
Jared


www.mainsequencesoftware.com