Hi,
I have been using SGP for some time with no problem. However it has just started reporting: ‘License not found’ every time that I start the software (whilst connected to the internet, disconnected it starts fine.). I then have to re-enter my credentials to activate the product every time that I start it.
I’m licensed for version 3 and am currently running 3.0.3.169. I have tried uninstalling and reinstalling the product and even removing my antivirus completely with no difference.
I have also tried removing the license via license manager and I can see the license get allocated again, but the next restart of SGP demands that I re-license
Attached are a couple of log files that have been generated during successive start up’s and licensing, and which record the error being encountered:
sg_logfile_20190918202920.txt (22.0 KB) sg_logfile_20190918202258.txt (22.0 KB)
The only thing that I know has significantly changed on my PC is that Microsoft have forced the Windows 10 - 1903 update to my machine in the last few weeks.
Please help as this is driving me crazy.
Many thanks
Mark