WIndows update whacked SGP

Sequence Generator
1

Supporting one of my focus customers I attempted to launch SGP and the window would display, show checking license and then disappear, tried three times.
Found windows WER files for each, the error thrown was
TargetAppVer=2017//11//22:01:18:23!2846172!Sequence Generator.exe
BootId=4294967295
ServiceSplit=1
TargetAsId=961
IsFatal=1
Response.BucketId=ec06bf76718dc1e9b2d88d30c4da0262
Response.BucketTable=5
Response.LegacyBucketId=1357990528252772962
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=Sequence Generator.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=3.0.0.4
Sig[2].Name=Problem Signature 03
Sig[2].Value=5a14d05f
Sig[3].Name=Problem Signature 04
Sig[3].Value=Sequence Generator
Sig[4].Name=Problem Signature 05
Sig[4].Value=3.0.0.4
Sig[5].Name=Problem Signature 06
Sig[5].Value=5a14d05f
Sig[6].Name=Problem Signature 07
Sig[6].Value=20f4
Sig[7].Name=Problem Signature 08
Sig[7].Value=32
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.NullReferenceException

So to get around this I D/L’ed the latest but now am only on a trial license.
I checked the mainsequence account management page, shows the PC I am using with
PCNAME Version - 3.0.0.2

I tried SGP->Register this machine, enter name/pass and get ‘no license found’

Thoughts?

Thanks

Gene

2

Gene,
I sent you a PM.

Thanks,
Jared

3

Hi Jared, Thanks!

Any clue what in windows update may have whacked the previous SGP? Like a file not found, etc to cause
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.NullReferenceException

?

Gene

4

I’m not sure. This is the first I’ve heard of this. Unfortunately those values don’t really map to anything.

Thanks
Jared